Shipping Policy

Shipping Policy

Welcome to Skincare4me.com! Below you’ll find all the details on how we process and ship your orders. If you have any questions, please contact us at info@skincare4me.com.

1. Order Processing & Handling

  • ✅ Order Cut-off Time: Orders placed before 2:00 PM GMT on a business day will be processed the same day.

  • ✅ Processing Time: Please allow 1–2 business days for order processing (quality checks, packaging, and labelling).

  • ✅ Business Days: Monday–Friday (excluding UK public holidays).

2. Shipping Destinations & Rates

Region Service Level Cost (GBP)
UK Mainland Standard (2–3 days) £3.99
Express (Next day) £8.99
UK Highlands & Islands Standard (3–5 days) £5.99
Express (2 days) £9.99
Northern Ireland & Channel Islands Standard (3–5 days) £6.49
Express (2–3 days) N/A
European Union (EU) Standard (5–7 days) N/A
Express (3–5 days) N/A
Rest of World Standard (7–14 days) N/A
Express (5–7 days) N/A

Note: All international fees are indicative; actual costs may vary based on weight or carrier surcharges.

3. Shipping Methods

  • ✅ Standard Shipping: Economical, tracked, delivered within the estimated timeframe.

  • ✅ Express Shipping: Priority handling and faster delivery.

4. Estimated Delivery Times

  • UK Mainland: 2–3 business days

  • UK Highlands & Islands: 3–5 business days

  • Northern Ireland & Channel Islands: 3–5 business days

  • EU: 5–7 business days - *Due to customs & import duties we are not currently offering delivery to this destination

  • Rest of World: 7–14 business days - *Due to customs & import duties we are not currently offering delivery to these destinations

Important: Delivery times are estimates and do not include order processing time.

5. International Orders & Additional Fees

  • Customs & Duties: For orders shipped outside the UK, customers are responsible for any import taxes, tariffs, or customs fees imposed by their country.

  • Delays: Cross-border shipments may face additional delays due to customs clearance.

6. Tracking Your Order

After dispatch, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A link to the carrier’s tracking page

You can also log in to your Skincare4me.com account and view your order status under “My Orders.”

7. Lost, Damaged, or Delayed Shipments

  • ✅ Damaged in Transit: If your parcel arrives damaged, please photograph the packaging and contents, then email us at info@skincare4me.com within 7 days.

  • ✅ Lost Shipments: If tracking shows delivery but you haven’t received your order, contact us so we can initiate an investigation with the carrier.

  • ✅ Delays Beyond Estimated Time: We’ll keep you informed of any major delays; please allow an extra 2–3 days before contacting us.

8. Change of Address & Failed Deliveries

  • ✅ Before Dispatch: Email info@skincare4me.com as soon as possible to update your address.

  • ✅ After Dispatch: We cannot guarantee re-routing; carriers may charge additional fees for address changes.

  • ✅ Unclaimed Packages: If a shipment is returned to us due to failed delivery attempts, you will be responsible for any re-shipping charges.

9. Contact Us

For any shipping queries or special requests, reach out to us:

Thank you for shopping with Skincare4me.com! We strive to deliver your skincare essentials quickly and safely.