Privacy Policy

Privacy Policy

Last updated: April 27, 2025

Skincare4me.com (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. If you have any questions, please contact us at info@skincare4me.com.

1. Data Controller

Skincare4me.com
Registered in the United Kingdom
Email: info@skincare4me.com

2. Information We Collect

We may collect and process the following data:

  • ✅ Personal Identification: name, billing & shipping address, email address, phone number

  • ✅ Payment Data: credit/debit card details (processed securely by our payment provider)

  • ✅ Account Credentials: username, password (hashed & encrypted)

  • ✅ Order History: products purchased, dates of transactions, order value

  • ✅ Technical Data: IP address, browser type & version, time zone, device identifiers

  • ✅ Usage Data: pages visited, time spent on pages, referral URLs, clickstream data

  • ✅ Marketing Preferences: opt-in/out preferences for newsletters and promotions

3. How We Use Your Information

We use your data to:

  • ✅ Process Orders & Payments and manage your account

  • ✅ Communicate order confirmations, shipping updates, and customer support

  • ✅ Personalise your shopping experience with product recommendations

  • ✅ Send Marketing (only with your consent) about new products, offers, and surveys

  • ✅ Improve Our Website through analytics and performance monitoring

  • ✅ Prevent Fraud & Ensure Security by verifying identities and monitoring transactions

4. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your data because:

  • ✔️ Contractual Necessity: to fulfil orders and provide services you request

  • ✔️ Consent: for marketing communications and cookies not strictly necessary

  • ✔️ Legitimate Interests: to improve our website, prevent fraud, and ensure network security

  • ✔️ Legal Compliance: to meet statutory obligations (e.g., tax, accounting)

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • ✅ Enable Core Functionality (e.g., shopping cart)

  • ✅ Remember Your Preferences (language, currency)

  • ✅ Analyse Site Usage with Google Analytics and/or other tools

  • ✅ Serve Targeted Advertising (only with your consent)

You can manage your cookie preferences via our cookie banner or through your browser settings.

6. Third-Party Services

We may share your information with:

  • ✔️ Payment Processors (e.g., Stripe, PayPal)

  • ✔️ Shipping Carriers (e.g., Royal Mail, DHL)

  • ✔️ Analytics Providers (e.g., Google Analytics)

  • ✔️ Email Platforms (e.g., Mailchimp)

All third parties are contractually bound to keep your data secure and to use it only for specified purposes.

7. Data Retention

  • Order & Account Data: retained for at least 7 years (for tax and accounting compliance)

  • Marketing Data: retained until you withdraw consent or unsubscribe

  • Analytical Data: retained in aggregated/anonymised form indefinitely

8. Data Security

We implement robust measures to protect your data, including:

  • ? Secure Socket Layer (SSL) encryption on all pages

  • ? PCI-DSS compliance for payment processing

  • ? Access controls and regular security audits

9. Your Rights

Under UK GDPR, you have the right to:

  • ✔️ Access your personal data

  • ✔️ Rectify inaccurate or incomplete data

  • ✔️ Erase your data (“right to be forgotten”) when no longer needed

  • ✔️ Restrict or object to processing

  • ✔️ Data Portability to receive your data in a structured format

  • ✔️ Withdraw Consent at any time for marketing or non-essential cookies

To exercise any right, email us at info@skincare4me.com. We will respond within one month.

10. International Transfers

Your information may be transferred to, and maintained on, servers located outside the UK. Whenever we do so, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

11. Children’s Privacy

Our site and services are not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe we have inadvertently collected such data, please contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top and, where appropriate, notify you by email.

13. Contact Us

If you have any questions or wish to make a complaint:

Thank you for trusting Skincare4me.com with your personal data. We value your privacy and are committed to keeping your information safe.